<b>Root Cause:</b><br>
    <textarea name="root_cause" rows=6 cols=60 value="">">    </td>
</tr>
<tr bgcolor="#FFFFFF">
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    <textarea name="root_cause" rows=6 cols=60 value="">">    </td>
</tr>
<tr bgcolor="#FFFFFF">
    <td bgcolor="#FFFFFF" colspan=6><span class="heading"><b>Root Cause:<" style=";background-color:#DDDDDD;" readonly="readonly">    <td bgcolor="#FFFFFF" colspan=6><span class="heading"><b>Root Cause:</b><br>
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